Application Process

We designed our application process to be thorough, efficient, and transparent. We always want you to know what stage you’re in, if there are jobs available for you, and how you go about applying for them. 

Just as our customer care professionals work from the comfort of their homes, our entire recruiting process is 100% virtual. You are never required to travel for an interview.
 


Step 1: Join our Talent Network

By creating a SYKES Home Talent Network profile, you’ll have the ability to be instantly notified of new jobs that become available. It’s our preferred method of contact with you and only requires some basic information. Please keep in mind that this is not considered a formal application to the company.

Step 2: Confirm that you meet all of our qualifications, including our technical requirements.

This includes the computer, Internet, phone, headsets and home office requirements. Please carefully review our FAQ and Home Office Requirements sections.

Step 3: Create an Account on our recruiting application site.

We've created a one-stop shop for the entire application process. Once you’ve created a personal account you'll receive step-by-step instructions on how to get started and what is needed to complete the process. From your account you’ll be able to track your progress, allowing you to see any tasks that are incomplete, plus you can also communicate with support should you have questions or need help at any time. Depending on the job(s) you qualify for, you can expect to devote 30 minutes to an hour to complete the entire process.

Step 4: Complete your application.

Some steps you will do as part of the application process include:

  • Tell us about yourself. What about you and your work experience is unique and a fit for SYKES Home?
  • Complete your profile. Answer questions about your experience and upload your resume.
  • Review jobs we match you with.
  • You’ll look over the job description, shifts available, the training schedule, and more.
  • You could be eligible for many programs!

Step 5: If you are qualified for one or more of our programs, you will be invited to participate in a group interview.

During this interview you will have an opportunity to learn more about SYKES Home and the programs we’re hiring for. If we both agree you’d make a good SYKES Home Customer Care Professional, and we have a program opportunity that matches your skill set, availability and interest, you will receive a job offer!

PLEASE NOTE:
If offered a position, we will ask you contribute $45.00 towards a portion of your background and credit check. You will need to pass a criminal background check, and a credit check. In the case of some programs, you may also have to pass a drug test, fingerprinting test, and other program-specific checks. Please check our FAQ for additional details on what is needed to pass these tests for employment.